Requirements:

Receive Client queries over Call / Email / Chat
Resolve the tickets via Call / Email / Chat/ Remote tools
Register Client queries in Ticketing Tool.
Follow-up with clients and with internal teams.
Resolution of the issue within the SLA and Company guidelines.
Resolution of the tickets related to Printers, Cash drawers, networking, and Rahbar Software. Sending updates to clients related to reported queries.
Creating troubleshooting documents
Should have good Communicable skills.
Should be able to work in 24 7 environments, Rotational Shifts
Good knowledge of Hardware, network troubleshooting, and Printer Installation
Good Decision build skills
Multitasking
Should be a Team player
Should have Knowledge of Remote Tools
Excellent Skills to adapt any Software tool.
Documentation Skills is an add on