Customer Success Engineering Lead
HighPoints Technologies India Private Limited
5-10 Yrs
Bangalore
Not Disclosed By Recruiter
Bachelor Degree/ Master Degree
Dba Query Optimization Performance Tuning Cloud Linux Nosql Big Data Data Warehousing
Requirements:
- Should have strong experience and understanding of complex applications, distributed systems, and custom technology deployments in a variety of customer environments
- Should have good hands-on experience with MySQL, MS SQL, Oracle SQL
- Should have good expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning
- Should have a strong customer-focus mindset, with a passion for delivering customer satisfaction
- Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
- Knowledge of cloud technologies · Exceptional written and oral communication skills
- Should have good hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage
- Should have good experience working with International customers in a post-sales technical role
- Experience in Managing a team of Database Administrators / Architects
- Help in the design and implementation of end-to-end solutions that align with customer needs and our product offerings
- Should be responsible for sharing reports/dashboards to CSEs and regional heads with learnings and suggested actions
- Monitor key performance indicators (KPIs) and customer success metrics to track customer health and identify areas for improvement
- Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations to meet customer expectations
- Collaborate and coordinate with internal teams to ensure successful project execution and a consistent and positive customer experience
- Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and address any issues or concerns
Job Detail
Industry :
IT-Software/Software ServicesJob Function :
IT Software - OtherEmployment Type :
Full TimeOther Skills :
hr@itsws.comCompany Name :
HighPoints Technologies India Private LimitedCompany Address :
Bangalore