Maintain a strong understanding of clients processes and policies
Collect the delinquent amount from the customer over the phone or take promises from them to build the payment
Build collection calls to the clients emailing and faxing invoices or getting hard copies mailed out to customers as per the request also reconcile orders to match customer books including validation credits or debits and send them to customers for collection or refund and follow up on customer internal disputes, customer queries and working between department to get a resolution
