Technical Support Engineer
DIN Engineering Services LLP
1-3 Yrs Yrs
Noida
Not Disclosed By Recruiter
B.Tech / BE Only
web technologies marketo marketing automation database technical support network troubleshooting salesforce chat support executive outbound calling technical support consultant customer support salesforce crm network support network engineer CRM
- We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.
- Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
- Ensure prompt and complete resolution of technical challenges and business issues
- Advocate customers priorities internally within the team
- Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
- Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
- Be part of a 24x7 Support Team
- Must be a technical graduate
- At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
- Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
- Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
- Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
- Excellent analytical skills and ability to navigate challenging situations in a professional manner.
- Ability to multi-task and perform effectively under pressure
- Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
- Fluency in multiple languages a plus.
- General cultural awareness, particularly for agents who are supporting customers in region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
Job Detail
Industry :
IT-Software/Software ServicesJob Function :
ITES / BPO / KPO / Customer Service / OperationsEmployment Type :
Full TimeOther Skills :
hr@itsws.comCompany Name :
DIN Engineering Services LLPCompany Address :
A-04 SDF, NSEZ, Phase-2, Noida U.P., NCR Delhi, India B-106, Sector-2, Noida U.P., NCR Delhi, India