Account Manager
Sandvine Technologies Pvt Ltd
5-10 Yrs
Bangalore
Not Disclosed By Recruiter
Any Graduate in Any Specialization
Lead generation, Automation, Service level, Networking, Salesforce.com, Customer support, Operations, Analytics, Client management
Roles and Responsibilities
- Negotiate and sell annual support & maintenance contracts with Partners and customers
- Drive revenue by supporting existing clients with annual maintenance contracts
- Educate customers on different support tiers and Service Level Agreements
- Upsell additional support tier to customers
- Participate in regular meetings and conference calls with Partners, Customers and Sales team members to help qualify opportunities and recommend additional value added services.
- Conduct customer presentations in order to recommend the best Sandvine support solution that fits their business needs
- Work with larger sales account team to understand how support fits with other product expansion opportunities within a customer.
- Strong documentation and lead generation usage of Salesforce.com
- Candidate will become well versed in Sandvine s technology and portfolio suite-understanding of customer systems and network to work with Professional Services and / or outside partners
What skills you bring
- 5+ years of sales and customer support within the IT/Telecommunications/Security industry working with Tier-1 mobile and/or fixed line service providers
- Higher Education: BA/BS graduate or technical institution equivalent or working experience
- Strong experience with relationship build and client management
- Experience working with Salesforce.com
- Enjoys working in a team environment and being part of a fast growing company delivering leading edge technology
- Is a self-starting and highly motivated individual who wants to win in competitive situations
Job Detail
Industry :
Telcom/ISPJob Function :
ITES / BPO / KPO / Customer Service / OperationsEmployment Type :
Full TimeOther Skills :
hr@itsws.comCompany Name :
Sandvine Technologies Pvt LtdCompany Address :
RMZ Ecoworld, Building-1,Ground Floor, East Wing Devarabeesanahalli, Outer Ring Rd, Bellandur, Bengaluru, Karnataka 560103