Technical Support L1

Continuum Managed Solutions LLP
minexp-1 Yr
Mumbai
Not Disclosed By Recruiter
Any Graduate in Any Specialization, Diploma in Any Specialization
Technical Documentation, Installation, Desktop Troubleshooting, L1, Product Support, Technical Support, Technical Skills, Hardware, Windows, Operating Systems

04/02/2020

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  1. Experience with Microsoft operating systems at the desktop and server level (Mandatory)
  2. Document partner interaction, troubleshooting, and results in a clear and concise manner
  3. Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on diagnosis of the problem
  4. Analyze, test, and modify partner and end user customers computer systems based upon their unique design specifications and/or computing environment
  5. Interact with partners and end users to provide support via phone, ticket system and chat and answer user inquiries regarding the system
  6. Meet posted metrics for performance
  7. Organized, detail oriented, and self-motivated
  8. Ability to effectively communicate through phone, chat, and email is required
  9. Server level technical skills: server builds and administration, setup and support, virtual environment administration
  10. Ability to work on multiple issues simultaneously in a fast paced environment
  11. Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
  12. Any Graduate OR 10+2+3 year Diploma / Degree (Mandatory).

Job Detail

Industry :

BPO/ITES

Job Function :

IT Software- Network Administration / Security

Employment Type :

Full Time

Other Skills :

hr@itsws.com

Company Name :

Continuum Managed Solutions LLP

Company Address :

Times Square, 8 th floor, B Wing, Sakinaka, Andheri - Kurla Rd, near Brand Factory, Andheri East, Mumbai, Maharashtra 400059

Click here to see Contact Details

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